Services - Systems Support

Job Function:

• On-site presence with direct number as required during client's business hours.
• Escalation point for any server or application related problems from Client's first level support team (if exists).
• 24x7 pager support with established escalation procedures.

Skills:

• MCSE NT/2000/2003 knowledge level of most Microsoft client/server applications and services.
• CCA (Citrix Certified Administrator for Metaframe XP) knowledge level with hands-on experience in support for a medium-sized Metaframe farm.
• Support level knowledge of VMWare solutions.
• Excellent verbal communications skills and professional demeanor required for customer support role.
• Good understanding of Client's applications and their specific requirements.

Responsibilities:

• Basic troubleshooting of server and applications related problems.
• Implementation of basic server/application changes such as Account Management, Application Deployment, etc.
• Attendance and participation in client's Change Management process.
• 24x7 monitoring of the clients servers' environment using appropriate client deployed tools.
• Single point of contact for all requests initiated by client's infrastructure teams.

Services information:

Network and Security
Services:

• Tier 1/2 Support
• Tier 3 / Implementation Services
• Architecture and Design
• Project Management

Systems Services:

• Systems Support
• Systems Implementation
• Systems Design and Architecture