Services - Network and Security Tier 3 / Implementation Services

Job Function:

• 24x7 escalation point for Tier 1&2 support staff.
• On-site coverage as required by Client specific SLA.

Skills:

• CCNP and above (or equivalent vendor certification) knowledge level for configuration and troubleshooting of LAN/WAN/VPN/WLAN devices and associated network technologies and protocols.
• CCSE and above knowledge level for configuration and troubleshooting of CheckPoint FW systems and associated security infrastructure.
• In-depth knowledge of Client's LAN, WAN, VPN, WLAN and Security infrastructure.
• In-depth knowledge of DHCP and DNS protocols and services.
• Working knowledge of Windows 2003 and Active Directory.

Responsibilities:

• Configuration and troubleshooting of Client's LAN/WAN routers and switches.
• Configuration and troubleshooting of Client's Wireless LAN infrastructure including encryption and strong authentication systems.
• Configuration and troubleshooting of Client's content management/proxy systems.
• Configuration and troubleshooting of Client's Firewalls and associated Management infrastructure Strong authentication systems (RSA ACE, MS IAS).
• Configuration and troubleshooting of Client's IPSec VPN infrastructure.
• Configuration, troubleshooting and maintenance of Client's routing schemes and protocols as specified by Architecture staff.
• Network-side support, configuration and troubleshooting for Client's VoIP infrastructure via interface with Client's Telecom team.
• Liaison interface with Client's WAN provider(s).
• Consulting support to Client's infrastructure teams for network and security related projects.
• Ongoing interface with Client's Security Manager.
• Configuration and maintenance of Client's Network Monitoring systems Advanced troubleshooting using deep packet analysis and capture tools (Cisco RSPAN, Network Sniffer, etc).
• Patch management for all of the above systems.